How will I know if you have received my order? 

After your order is placed, you will receive a notification to your email account that your order has been received.

Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.



When will I receive my order?

For standard post, please allow 3-5 business days for Metropolitan areas, and 5-10 business days for Rural areas.

Australian orders sent via Express Post, or Standard Post. Express Post will be received within 1–4 business days for Metropolitan areas, and 3-10 business days for Rural areas.

All orders placed outside of Australia will be sent via DHL Express and will be received within 1-4 business days.

What payment methods are accepted?

We accept payment by Visa, Mastercard, American Express, and Bank Transfer. 

Am I able to track my order?

Yes definitely. Upon dispatch, customers will receive notification via email that includes full tracking information for their parcel.

Australian customers can visit the Australia Post website to track their order.

DHL is used for orders dispatched to New Zealand and customers will be emailed tracking information.



Is it safe to use my credit card through the online store?  

All transactions placed through the Mariposa online store and are processed through Stripe Payments, which is a validated Level 1 PCI DSS Compliant service provider.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.



In what packaging will my purchase be delivered? 

All Mariposa products are shipped in gorgeous custom designed packaging. 

Necklaces and Bracelets arrive in a purpose made cloth bag. 

Can I include a personalised gift message with my purchase? 

Absolutely!

You will be given the opportunity to write a personalised gift message at the checkout. Handwritten messages will be included in the checkout. 

Where a gift message is requested, these orders will not include any hard copy invoice information.

This information can be retrieved by the buyer through their email account, or via the order confirmation email.

Can I ship my order to an international location?

Yes, we offer global shipping!

Will I be charged sales and tax on my purchase ? 

All prices are inclusive of GST (10% tax). International orders are exempt from this tax. For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.

Can I book a bespoke consultation? 

Creative director Tina Manoussakis takes commission appointments in the Melbourne studios. Appointments can also be arranged via remote communications. We offer on location appointments when travelling outside of Melbourne. 

To schedule a one-on-one appointment to commission your special bespoke piece, please email [email protected]

Where is the contact for customer care?

Drop us a line Monday to Friday, 9am to 5pm AEST via phone or email. Enquiries sent outside of this time will be responded to the following business day. Contact our team here